Senior Customer Service Executive Jobs in Agra, Uttar Pradesh

Job Description

A Senior Customer Service Executive is required by a telecom operator's customer service center in Agra. Customer Service Executives resolve customer queries related to billing, plans, and service issues over phone, chat, or in person at a local service center. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Customer query resolution.
• Take ownership of Billing & plan support.
• Manage Complaint handling.
• Be responsible for CRM software usage.
• Work on Communication skills.

This position calls for 8-15 years of relevant experience and a Bachelor's degree or equivalent. It is a full-time, on-site role based in Agra, Uttar Pradesh - not a remote position, given the nature of Telecom work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Service Executive opening in Agra, Uttar Pradesh.