Team Leader (Operations) Jobs in Coimbatore, Tamil Nadu

Job Description

This opening is for a Team Leader (Operations) position with a BPO company operating in Coimbatore. Team Leaders supervise a group of customer support agents, monitor performance against targets, manage shift rosters, and coach team members to improve service quality.

Key Responsibilities

• Handle Team supervision.
• Take ownership of Shift & roster management.
• Manage Performance monitoring.
• Be responsible for Escalation handling.
• Work on Coaching & feedback.

This position calls for 3-7 years of relevant experience and a Bachelor's degree; prior BPO team handling experience required. It is a full-time, on-site role based in Coimbatore, Tamil Nadu - not a remote position, given the nature of BPO / ITES work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Team Leader (Operations) opening in Coimbatore, Tamil Nadu.