Senior Technical Support Executive Jobs in Coimbatore, Tamil Nadu

Job Description

This opening is for a Senior Technical Support Executive position with a BPO company operating in Coimbatore. Technical Support Executives help customers troubleshoot product or software issues over phone or chat, diagnosing problems remotely and escalating complex cases when needed. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Technical troubleshooting.
• Take ownership of Remote issue diagnosis.
• Manage Customer communication.
• Be responsible for Ticketing system usage.
• Work on Escalation handling.

This position calls for 8-15 years of relevant experience and a Bachelor's degree; basic technical/IT troubleshooting knowledge. It is a full-time, on-site role based in Coimbatore, Tamil Nadu - not a remote position, given the nature of BPO / ITES work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Technical Support Executive opening in Coimbatore, Tamil Nadu.