Senior Quality Analyst Jobs in Coimbatore, Tamil Nadu

Job Description

a BPO company in Coimbatore is looking to hire a Senior Quality Analyst. Quality Analysts audit customer interactions against quality scorecards, document feedback for agents and team leaders, and track process compliance across the floor. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Call/chat quality audits.
• Take ownership of Scorecard evaluation.
• Manage Feedback documentation.
• Be responsible for Process compliance checks.
• Work on Reporting.

This position calls for 8-15 years of relevant experience and a Bachelor's degree; call/chat quality monitoring experience preferred. It is a full-time, on-site role based in Coimbatore, Tamil Nadu - not a remote position, given the nature of BPO / ITES work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Quality Analyst opening in Coimbatore, Tamil Nadu.