Senior Customer Support Executive (Voice) Jobs in Coimbatore, Tamil Nadu

Job Description

This opening is for a Senior Customer Support Executive (Voice) position with a BPO company operating in Coimbatore. Customer Support Executives handle inbound or outbound voice calls, resolving customer queries and logging interactions accurately in the CRM system. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Voice call handling.
• Take ownership of Customer query resolution.
• Manage CRM software usage.
• Be responsible for Active listening.
• Work on Call quality adherence.

This position calls for 8-15 years of relevant experience and a Bachelor's degree or equivalent; good spoken English/communication skills. It is a full-time, on-site role based in Coimbatore, Tamil Nadu - not a remote position, given the nature of BPO / ITES work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Support Executive (Voice) opening in Coimbatore, Tamil Nadu.