Senior Customer Support Executive (Chat/Email) Jobs in Coimbatore, Tamil Nadu

Job Description

Now hiring a Senior Customer Support Executive (Chat/Email) for a BPO company in Coimbatore. Customer Support Executives handle customer queries over chat and email, managing multiple conversations at once while maintaining response quality and turnaround targets. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Chat & email support.
• Take ownership of Written communication.
• Manage Multi-tasking across chats.
• Be responsible for CRM/ticketing software.
• Work on Response quality adherence.

This position calls for 8-15 years of relevant experience and a Bachelor's degree or equivalent; strong written English skills. It is a full-time, on-site role based in Coimbatore, Tamil Nadu - not a remote position, given the nature of BPO / ITES work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Support Executive (Chat/Email) opening in Coimbatore, Tamil Nadu.