Senior Technical Support Engineer Jobs in Pune, Maharashtra

Job Description

A Senior Technical Support Engineer is required by an IT support services company in Pune. Technical Support Engineers help customers or internal users resolve software and system issues, working through support tickets, calls, or chat, and escalating complex problems when needed. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Troubleshooting.
• Take ownership of Customer communication.
• Manage Ticketing systems.
• Be responsible for Basic networking.
• Work on Operating systems knowledge.

This position calls for 8-15 years of relevant experience and a Diploma or Bachelor's degree in IT, Computer Science, or related field. It is a full-time, on-site role based in Pune, Maharashtra - not a remote position, given the nature of Information Technology work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Technical Support Engineer opening in Pune, Maharashtra.