Senior Customer Relationship Manager Jobs in Navi Mumbai, Maharashtra

Job Description

This opening is for a Senior Customer Relationship Manager position with a telecom operator operating in Navi Mumbai. Customer Relationship Managers manage postpaid and enterprise customer accounts, handling escalations, driving retention, and identifying upsell opportunities within their account base. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Key account management.
• Take ownership of Customer retention strategy.
• Manage Escalation resolution.
• Be responsible for Upselling & cross-selling.
• Work on Relationship building.

This position calls for 8-15 years of relevant experience and a Bachelor's degree in any discipline. It is a full-time, on-site role based in Navi Mumbai, Maharashtra - not a remote position, given the nature of Telecom work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Relationship Manager opening in Navi Mumbai, Maharashtra.