Senior Shipping Line Customer Service Executive Jobs in Mumbai, Maharashtra

Job Description

a shipping line in Mumbai is looking to hire a Senior Shipping Line Customer Service Executive. Shipping Line Customer Service Executives handle client queries related to bookings, shipment status, and documentation, coordinating internally to resolve issues quickly. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Client communication.
• Take ownership of Booking coordination.
• Manage Complaint resolution.
• Be responsible for CRM/booking software.
• Work on Attention to detail.

This position calls for 8-15 years of relevant experience and a Bachelor's degree in any discipline. It is a full-time, on-site role based in Mumbai, Maharashtra - not a remote position, given the nature of Port & Shipping work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Shipping Line Customer Service Executive opening in Mumbai, Maharashtra.