Senior Customer Support Executive Jobs in Mumbai, Maharashtra

Job Description

Immediate opening for a Senior Customer Support Executive with an e-commerce company in Mumbai. Customer Support Executives resolve customer queries about orders, deliveries, and returns via call, chat, or email, using the company's CRM system. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Customer query resolution (call/chat/email).
• Take ownership of Order tracking & issue troubleshooting.
• Manage CRM software usage.
• Be responsible for Complaint escalation handling.
• Work on Customer satisfaction follow-up.

This position calls for 8-15 years of relevant experience and a 12th pass/Bachelor's degree; good communication skills. It is a full-time, on-site role based in Mumbai, Maharashtra - not a remote position, given the nature of E-commerce Jobs work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Support Executive opening in Mumbai, Maharashtra.