Senior Customer Service Executive Jobs in Mumbai, Maharashtra

Job Description

Now hiring a Senior Customer Service Executive for a private sector bank in Mumbai. Customer Service Executives handle walk-in and phone banking queries, resolve account and transaction issues, and guide customers toward the right banking products and services. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Customer query handling.
• Take ownership of Complaint resolution.
• Manage Banking product knowledge.
• Be responsible for CRM software usage.
• Work on Communication skills.

This position calls for 8-15 years of relevant experience and a Bachelor's degree in any discipline. It is a full-time, on-site role based in Mumbai, Maharashtra - not a remote position, given the nature of Banking & Financial Services work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Service Executive opening in Mumbai, Maharashtra.