Customer Support Team Lead Jobs in Mumbai, Maharashtra

Job Description

Immediate opening for a Customer Support Team Lead with an e-commerce company in Mumbai. Customer Support Team Leads manage a team of support executives, monitor call/chat quality, and oversee escalated customer issues.

Key Responsibilities

• Handle Support team performance management.
• Take ownership of Escalation resolution oversight.
• Manage Quality monitoring & coaching.
• Be responsible for Shift roster planning.
• Work on Customer satisfaction reporting.

This position calls for 3-8 years of relevant experience and a Bachelor's degree. It is a full-time, on-site role based in Mumbai, Maharashtra - not a remote position, given the nature of E-commerce Jobs work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Customer Support Team Lead opening in Mumbai, Maharashtra.