Senior Customer Service Executive Jobs in Surat, Gujarat

Job Description

Now hiring a Senior Customer Service Executive for an insurance company in Surat. Customer Service Executives resolve policyholder queries, assist with premium payments, and support policy document requests. This senior-level position also involves mentoring junior team members and reviewing their work.

Key Responsibilities

• Handle Policy query resolution (call/branch).
• Take ownership of Premium payment assistance.
• Manage Policy document issuance support.
• Be responsible for Complaint escalation handling.
• Work on CRM data entry.

This position calls for 8-15 years of relevant experience and a 12th pass/Bachelor's degree; good communication skills. It is a full-time, on-site role based in Surat, Gujarat - not a remote position, given the nature of Insurance Company Jobs work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Senior Customer Service Executive opening in Surat, Gujarat.