Customer Relationship Manager Jobs in Surat, Gujarat

Job Description

Now hiring a Customer Relationship Manager for a telecom operator in Surat. Customer Relationship Managers manage postpaid and enterprise customer accounts, handling escalations, driving retention, and identifying upsell opportunities within their account base.

Key Responsibilities

• Handle Key account management.
• Take ownership of Customer retention strategy.
• Manage Escalation resolution.
• Be responsible for Upselling & cross-selling.
• Work on Relationship building.

This position calls for 2-7 years of relevant experience and a Bachelor's degree in any discipline. It is a full-time, on-site role based in Surat, Gujarat - not a remote position, given the nature of Telecom work in this sector.

Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Customer Relationship Manager opening in Surat, Gujarat.