Customer Support Team Lead Jobs in Kurnool, Andhra Pradesh
Tier-3 City
Salary & Role Summary
Rs. 2,74,000 - Rs. 4,30,000 per year
- Experience Level
- 3-8 years
- Qualification
- Bachelor's degree
- Sector
- E-commerce Jobs
- Location
- Kurnool, Andhra Pradesh
Job Description
Hiring: Customer Support Team Lead for an e-commerce company in Kurnool. Customer Support Team Leads manage a team of support executives, monitor call/chat quality, and oversee escalated customer issues.
Key Responsibilities
- Handle Support team performance management.
- Take ownership of Escalation resolution oversight.
- Manage Quality monitoring & coaching.
- Be responsible for Shift roster planning.
- Work on Customer satisfaction reporting.
This position calls for 3-8 years of relevant experience and a Bachelor's degree. It is a full-time, on-site role based in Kurnool, Andhra Pradesh - not a remote position, given the nature of E-commerce Jobs work in this sector.
Candidates who meet the above profile can apply directly using the Apply Now button on this page; applications are routed for this specific Customer Support Team Lead opening in Kurnool, Andhra Pradesh.
Key Skills Employers Look For
- Support team performance management
- Escalation resolution oversight
- Quality monitoring & coaching
- Shift roster planning
- Customer satisfaction reporting
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